Free Shipping & Delivery Terms & Conditions
Please note this update about the handling and shipping Transit Times
of the packages as of May 2022
On orders over $99, we offer FREE USA shipping & ship either via Fed-Ex Ground
Once a package leaves our warehouse, ROCKIN' WELLNESS IS NOT RESPONSIBLE for any Lost, Misdirected, Wrong Addresses, Stolen Packages, Damaged Packages, Missing Items, Forwarded Addresses, etc
We cannot "cancel" an order once it leaves our premises
We do not insure packages.
All packages have tracking numbers for you to keep track of their transit progress
Any issues with the shipping services must be done through you calling & speaking with them directly
We cannot call any of the shipping companies to locate packages on your behalf - we give you the tracking numbers for this reason.
Any packages that cannot be delivered & are returned to us, will show this information with the tracking number. Once we get a returned package, we will attempt to contact you to see why it was returned or give you a refund.
We are not responsible for lost, stolen, wrong addresses or damaged packages.
SUMMARY OF SHIPPING TERMS
Fed Ex Ground picks up hundreds of packages from us each day & they are placed on a pallet for pick-up. Fed-Ex does not scan each package upon pick up - as there is just not enough time for the postman to do such a thing. Therefore - once it arrives at the sorting facility - there is a 50/50 chance that the packages actually get scanned into their system for tracking purposes. This does not have anything to do with the actual delivery of the packages. The scan of the tracking just gives updates between facilities of the whereabouts and delivery time of the package. We have absolutely zero control as to how the Fed-Ex handles mail. Every package label we ship out is created electronically and gets a tracking number & bar code. Our system then automatically emails this info to you (providing you have a valid email address with us in your account). But again, we cannot control how the Fed-Ex processes the mail. But we do ship out all packages & an email is always sent out. Please watch your mail for approximately 3-7 days of transit time - which we also have no control over for mail transit/shipping/delivery timeframes.
We assume no responsibility for any FED-EX late, lost packages, misdirected/wrong addresses, stolen packages, damages or any other shipping issues.
If any of these things occur - you must immediately call FED EX to report the issue & give them the tracking number as a reference.
WE USE FED-EX GROUND FOR SHIPPING.
We do not offer overnight shipping & cannot deliver to PO Boxes.
Please see map for transit shipping times. (these times may vary due to weather, supply chain & worker/driver shortages & other crisis' or issues out of our control